This Refund & Returns Policy applies to all purchases made on https://borzaatelier.com and is operated by:

AEllita Tex s.r.o
ICO: 05743397
DIC: CZ05743397
Orebitska 66/6
130 00 Praha
Czech Republic
Email: aellita@email.cz

1. Physical Products (Handmade Bags)

Returns

Under EU consumer law, you have the right to return your order within 14 days of receiving the goods, without providing a reason.

To be eligible for a return:

  • The item must be unused and in original condition
  • The item must be returned in original packaging
  • Proof of purchase is required

To initiate a return, contact us at aellita@email.cz.

Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a tracked shipping service
  • We are not responsible for items lost during return transit

Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection
  • Approved refunds will be processed within 5–10 business days
  • Refunds are issued to the original payment method

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include photos of the issue

We will offer:

  • Replacement, or
  • Full refund

2. Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized products
  • Items damaged due to misuse
  • Digital products (see below)

3. Digital Products (Masterclasses)

All digital products, including online masterclasses, are non-refundable.

By purchasing a digital product, you expressly agree that:

  • Access is granted immediately after purchase
  • You lose your right of withdrawal under EU law once digital content delivery begins

We do not offer refunds for:

  • Change of mind
  • Lack of time to complete the course
  • Incorrect expectations

4. Exceptions (Digital Products)

Refunds for digital products may be considered only if:

  • You were charged multiple times
  • You did not receive access due to a technical issue

5. Exchanges

We do not offer direct exchanges. If needed:

  • Return the item
  • Place a new order

6. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Processing times may vary depending on your bank

If the issue persists, contact us at:
aellita@email.cz

7. Contact

For all return and refund requests:

AEllita Tex s.r.o
Email: aellita@email.cz

By placing an order on this Website, you agree to this Refund & Returns Policy.