Frequently Asked Questions

How are the bags made?

Every Borza bag is handcrafted by our artisans using traditional beading techniques. Depending on the design, a single bag can take anywhere from several days to several weeks to complete.

What materials do you use?

We use high-quality glass and crystal beads sourced from trusted European suppliers, combined with premium hardware and lining fabrics. Every material is selected for durability and beauty.

Do you ship worldwide?

Yes. We ship to most countries worldwide. Shipping times and costs vary by destination. Please see our Delivery & Shipping page for full details.

Can I return a bag?

We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Please see our Returns & Refunds page for the complete policy.

How do masterclasses work?

After purchasing a masterclass, you will receive access to a private Telegram channel within 24 hours. The channel contains all video lessons, materials lists, and direct access to Ellina for questions and guidance.

What payment methods do you accept?

We accept all major credit and debit cards through our secure payment gateway. Additional payment options may be available at checkout depending on your location.

How can I care for my beaded bag?

Store your bag in the dust bag provided. Avoid contact with water, perfume, and sharp surfaces. Gently wipe with a soft, dry cloth if needed. With proper care, your Borza bag will last for years.